Collect Fans Help Center

Live chat: emojis, moderators and timeouts

Chat sits at the top of Live Studio. Pick moderators who can remove messages and time out viewers; Collect Fans moderators can help in any stream.

  1. 1

    In Live Studio the Live chat panel is the first thing in the right column, with the viewer count. Use the smiley button to insert emojis; viewers have the same button.

  2. 2

    Every viewer message shows a trash icon (remove) and a clock icon (time out for 1 min – 7 days) when you hover it. Removed messages disappear for everyone instantly.

  3. 3

    Chat moderators panel: search a username and add it. Moderators get a green MOD badge in chat and the same remove / time-out tools in your streams only. Remove them with ×.

  4. 4

    Collect Fans moderators (blue “Collect Fans Mod” badge) are appointed by staff and can moderate every live chat on the platform. They appear in your list as staff-appointed and cannot be removed by creators.

  5. 5

    A moderator can never remove the creator's messages or time out the creator or a Collect Fans moderator. Timed-out viewers see “Timed out until …” in the message box.

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