My payout has not arrived
What each status means and when to contact support.
- 1
requested — waiting for the next payout run.
- 2
processing — sent to Cosmo; card loads normally show within minutes, occasionally a few hours.
- 3
paid — completed; check your Cosmo card balance.
- 4
failed — the reason is shown next to the request and the money is back in Available. Most often the card number is wrong: re-save it under Settings and request again.
- 5
If a payout stays in processing for more than 24 hours, contact support with the request date and amount.