Collect Fans Help Center

Contact support

How to write a ticket that gets solved fast.

  1. 1

    Open Contact support from the menu and choose a category and priority.

  2. 2

    Include: what you tried to do, what happened instead, the exact error text, the time, links to the post/profile and — for payments or payouts — the amount and date (never full card numbers).

  3. 3

    You get a ticket number; replies arrive by email. Urgent safety reports are handled first.