Collect Fans Help Center

Video will not play or keeps buffering

Browser, connection and cache.

  1. 1

    Refresh once; if the site looks outdated, press Ctrl+F5 (Cmd+Shift+R on Mac) to reload without cache.

  2. 2

    Use a current Chrome, Firefox, Safari or Edge. Old browsers cannot decode H.264 in some configurations.

  3. 3

    On slow connections pause other downloads or switch from mobile data to Wi-Fi.