Payment or top-up failed
Bank declines, 3-D Secure and pending authorisations.
- 1
Check the card's expiry, limit and that online/foreign purchases are enabled — some banks block adult-category merchants.
- 2
Complete the 3-D Secure step if your bank asks for it; abandoning it cancels the payment.
- 3
A declined payment can leave a temporary hold on your bank statement; it disappears automatically within a few business days.
- 4
Still failing? Contact support with the date, amount and the last four digits of the card (never the full number).